Referral Agreement

Little Ridge Connect: Referral Agreement

This agreement is between Little Ridge Services Limited (company number 13653762, Sidings House, Sidings Court, Doncaster DN4 5NU), "we" or "us", and the introducer named when you accept it, "you". You agree to it when you accept it online through the link we send you, or when you sign a copy of it.

It covers what happens when you introduce businesses to Little Ridge Connect, our managed email and SMS service. You introduce, we look after them, and you earn a share of what they pay us.

1. What you earn

1. For each business you refer, you earn 20% of the Connect charges they pay us, every month they stay with us, unless we've agreed a different rate with you in writing. That's your "commission rate".
2. "Connect charges" means their monthly fee, sending charges and Connect add-ons, before VAT. It doesn't include VAT, costs we pass on from third parties (such as SMS sending costs), or separate project work outside Connect, such as a website build. If a business you refer buys a Connect one-off (like an event or launch campaign) or one-off Connect build work, you earn your commission rate on what they pay us for it, once. If we agree with you that other work should count, we'll confirm it in writing.

2. What counts as a referral

1. A referral counts when you introduce a business to us (with your referral link or code, by email, or by putting us in touch) and they sign up to Connect within 12 months of that introduction.
2. It doesn't count if the business is already a Little Ridge client, or was already talking to us about Connect before you introduced them. We'll tell you if that's the case when you introduce them.
3. If two people introduce the same business, the first introduction we receive in writing counts.
4. Our records decide who introduced whom. If you think we've got it wrong, tell us and we'll look at it fairly.
5. You can't refer yourself or your own business.

3. How and when you're paid

1. At the start of each month, we'll send you a statement showing each business you referred, what they paid us the month before, and your commission.
2. You earn commission on money we've actually received. If a business pays late, your commission is paid in the month after they pay.
3. We'll pay into your bank account by the 15th of the month, once you've sent us an invoice matching the statement. If you're VAT registered, add VAT to your invoice.
4. If your commission for a month is under £100, we'll carry it over to the next month and pay it once the total reaches £100.
5. If we refund a business, or they reverse a payment, we'll take the matching commission off your next payment.
6. You're responsible for your own tax on what we pay you.

4. When commission stops

1. Commission on a business stops when they stop using Connect.
2. If they come back to Connect within 6 months, your commission starts again. After that, they count as a new client.
3. If this agreement ends, you keep earning on businesses you referred before it ended, for as long as they stay, unless it ended because you broke it (see clause 6.5).

5. What you agree to

1. You'll describe Connect honestly. You won't make promises on our behalf about prices, results, timings or anything else, and you won't agree terms for us. If someone asks something you're not sure of, point them to us.
2. You won't say you work for Little Ridge, or are our agent or partner, unless we've agreed that separately.
3. Any marketing you do to find referrals follows the law, including UK GDPR and PECR. No spam, no bought lists, and no using our name or logo in ads without asking us first.
4. You'll only pass us someone's details if they're happy for you to, or there's another lawful reason to.
5. The business you refer deals with us directly. Their contract, billing and day-to-day contact are with us, and we decide whether to take them on.

6. Everything else

1. Confidential. We'll each keep anything confidential we learn about the other's business, and about the businesses you refer, to ourselves.
2. Not a partnership. This agreement doesn't make you our employee, agent or partner. You can refer to other people too, and we can work with other introducers.
3. Liability. Neither of us is liable to the other for indirect loss or lost profits. Our total liability under this agreement is limited to the commission paid to you in the 12 months before the claim. Nothing limits liability for fraud, or for death or personal injury caused by negligence.
4. Changes. We may change the commission rate or these terms with 30 days' notice in writing. Changes only apply to businesses you refer after the change takes effect, unless you agree otherwise.
5. Ending it. Either of us can end this agreement with 30 days' notice in writing. We can end it straight away if you seriously break it (for example, misleading someone about us or sending spam in our name). If we do, commission stops from that date.
6. Notices. Notices go by email: to you at the email address you give us when you accept this agreement, and to us at hello@littleridge.co.uk.
7. Law. This agreement is governed by the law of England and Wales, and only the courts of England and Wales can settle disputes about it.

If you'd like a signed copy for your records, email hello@littleridge.co.uk and we'll send one.

Version: 1.0

Last updated: 14 November 2026