A working example
New enquiries, called while they're still interested.
The moment a lead arrives, the rules get checked, the right person's phone rings and the customer is connected. If that call doesn't happen, it keeps trying or starts the follow-up you agreed. No list to work through, no notification to spot.
Watch it happen
A made-up enquiry, run two ways. Nothing here dials a real number.
The enquiry
Priya Shah
- Business
- Shah & Daughters Joinery
- Phone
- 07700 900412
- Came from
- Website enquiry form
- Wants
- Full office refit, 14 desks
- Rough value
- About £18,000
- Area
- Sheffield S11
- Arrived
- 18:42, Tuesday
Made up details, no real calls. Everything here is the sort of thing we'd wire to your own lead sources, rota and CRM.
Pick one of the two routes above and watch what happens from the second the form is submitted.
Why it works
The first proper conversation usually wins
People ring around. If your team is the one actually on the phone while they're still thinking about it, the rest of the pitch matters a lot less.
Nobody should have to watch a CRM
Waiting for a notification isn't a job. The system watches, decides and dials, and the team just answers their phone.
Your rules, not ours
Postcode, job type, value, working hours, rota, who's already on a call. We build the routing around how you actually split work up.
The miss is the important bit
Anyone can dial once. What matters is what happens when nobody picks up: the next person, a text to the customer, a retry, a task, or all of it.
What we build it around
It sits on top of what you've already got, whatever that is. These are the bits we usually end up connecting.
- Web forms and landing pages
- Paid ads and lead sellers
- Live chat and WhatsApp
- Phone and missed calls
- Postcode and job type routing
- Value and priority rules
- Rota and working hours
- Round robin or seniority
- Retries and escalation
- Text and email follow-up
- Call recording and notes
- CRM owner and stage updates
How long does a new enquiry sit before somebody rings it?
Tell us where your leads come from and how you decide who takes them. We'll build the routing around that, on your numbers and in your CRM.
Tell us how your leads arrive