Privacy Policy

Cookies

We use cookies and similar technologies to make our websites work and, with your permission, to understand how they're used.

We use CookieYes to manage your cookie choices. You can accept or reject optional cookies and change your choices at any time.

For details about the cookies we use, what they're for and how long they're stored, see our Cookie Policy.

Cookie Policy

Websites covered by your cookie preferences

Your cookie preferences may be shared between littleridge.co.uk and its subdomains, so you shouldn't normally need to make the same cookie choice again when moving between these Little Ridge websites.

The websites currently covered are littleridge.co.uk, studio.littleridge.co.uk, demos.littleridge.co.uk and marketing.littleridge.co.uk.

This list may be updated as we add or remove services hosted on littleridge.co.uk subdomains.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, forms, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Where this involves non-essential cookies or tracking, it's subject to your cookie preferences wherever we're able to control it.

Use of third-party services

We use the following third-party services on our website. Non-essential tracking from these services is subject to your cookie preferences.

• Session Rewind: For visitor session recordings. This service records your interactions on the site to help improve user experience.
• Google Analytics: For analytics. This service collects data on how visitors use the site to help us improve its functionality and user experience.
• Warm Welcome: For personalised video greetings. This service may collect data to personalise your experience and track interactions with videos.
• Little Ridge Base and HighLevel: For website forms, live chat, enquiry management, customer records, communications and website activity tracking. Little Ridge Base is our branded platform and uses technology provided by HighLevel. HighLevel processes this information on our behalf.

Little Ridge Base and HighLevel

We use Little Ridge Base, our branded customer relationship management platform, to manage website forms, live chat, enquiries, customer records and communications.

Little Ridge Base is operated using technology provided by HighLevel. HighLevel processes personal data on our behalf as a data processor.

When you submit a form, use our live chat or interact with our website, we may collect and store:

• Your name, email address, telephone number and company details
• Information you enter into forms or live chat
• Records of our communications with you
• Notes relating to an enquiry or working relationship
• Your IP address, browser and device information
• Pages visited and other website activity
• Referral, campaign and attribution information
• Cookies and similar tracking information

We use this information to respond to enquiries, manage customer and prospective customer relationships, provide our services, maintain business records, understand how our website is used and measure the effectiveness of our marketing.

Little Ridge Base is a service operated by Little Ridge Services Limited. It isn't a separate organisation or a third party receiving your information.

HighLevel provides the underlying technology and processes personal data on our behalf. HighLevel is based in the United States and may process information in the United States and other countries. Where personal data is transferred outside the United Kingdom, we use appropriate safeguards as required by UK data protection law.

You can find out more about HighLevel's handling of personal data in the HighLevel Privacy Policy.

Billing and contract information

When you complete our billing details form, we may collect:

• Your legal company or organisation name
• Your trading name
• Your company registration number
• Your registered office and billing addresses
• The name and email address of your invoice contact
• The name and signature of the person accepting our terms
• Confirmation that the person is authorised to accept our terms
• The date and time our terms were accepted
• The version of the terms accepted
• Your IP address and browser details
• A submission reference

How we use billing and contract information

We use this information to:

Our lawful bases for processing this information are the performance of a contract, our legitimate interests in managing and protecting our business, and compliance with our legal obligations.

Where someone is acting for a limited company or another organisation, the contract may be with that organisation rather than with them personally. In that case, we process their personal data because it's necessary for our legitimate interests in managing the contract and keeping an appropriate record of who accepted it.

• Set up and manage your account
• Prepare and send invoices
• Manage our working relationship with you
• Record your acceptance of our terms
• Confirm that the person accepting our terms is authorised to do so
• Maintain an audit record if there is a question or dispute
• Meet our accounting, tax and other legal obligations
• Protect our business against fraud, misuse and unauthorised submissions

How we receive your personal data

We usually receive personal data directly from you.

We may also receive your details from someone acting for your company or organisation. For example, a person completing our billing form may provide the name and email address of a colleague who should receive invoices.

If you provide another person's details, you should make sure they're aware that you've given their information to us and direct them to this Privacy Policy.

Who we share billing information with

We may share billing and contract information with service providers that help us operate our business, including providers of website and online form services, customer and business record systems, accounting and invoicing services, email and cloud storage services, and IT support and security services.

We may also share information with our accountants, professional advisers, insurers, regulators, law enforcement bodies or other authorities where this is necessary or legally required.

These organisations may act as our data processors or as independent data controllers, depending on the circumstances. We only share the information reasonably necessary for the relevant purpose.

How long we keep billing information

We keep billing, invoicing and contract acceptance records for as long as they're needed to manage our relationship with you.

We may retain some records for up to six years after our relationship ends, or for longer where this is necessary to meet tax, accounting, insurance or other legal requirements, or to establish, exercise or defend a legal claim.

When information is no longer required, we'll securely delete or anonymise it.

What rights do you have over your data?

Depending on the circumstances, you may have the right to:

You also have the right to complain to the Information Commissioner's Office.

These rights aren't absolute, and we may need to keep certain information for administrative, contractual, legal, tax or security purposes.

• Ask for a copy of the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to erase your personal data
• Ask us to restrict how we use your personal data
• Object to certain uses of your personal data
• Ask us to transfer information you provided to another organisation
• Withdraw your consent where we rely on consent

Industry regulatory disclosure requirements

We process personal data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable UK data protection laws.

If you have any questions about this Privacy Policy or would like to exercise your rights, please contact us.