Things we've built
Every enquiry. Ready to act on.
Customers get in touch however they like. We fill in the gaps, handle the routine next steps and bring your people in when they can actually make a difference.
Try it
Try it with a big one.
The one that usually takes three phone calls, two emails and a week before anyone can quote it.
You do the talking. This one's real.
You are the customer
Send the worst enquiry you can think of.
Be vague. Be rushed. Leave things out, like people actually do.
None of this is unusual. It's Tuesday.
The customer thinks they've explained everything. The enquiry arrives half finished, and someone spends the rest of the week filling in the blanks.
Type it
They write what's happened, upload documents, add photographs and answer a few sensible questions.
Say it
They talk, the way they would on the phone. It listens, tidies it up and keeps the detail.
Chat it
They ask questions, give you information and carry on at their own pace, in their own time.
Different doors. However the conversation starts, the business receives the same complete, organised enquiry.
Your people don't need to do all of it.
Handled for you
- -Collecting the story properly the first time
- -Chasing the missing photo, document or address
- -Sorting, tagging and putting it where it belongs
- -Booking the next step and reminding everyone
Left to your people
- -Judgement calls that need experience
- -Pricing something unusual
- -The conversation that wins the job
- -Saying no to work you don't want
Less collecting and chasing. More useful conversations.
Same customer. Different Monday.
CRM, email, phone, calendar, booking system, job management software, or none of them. We're not here to replace everything. We're here to make the enquiry useful and keep the next step moving.
If customers need to explain something before they buy, this works.