The workbench, with the mess left in.

Nobody actually wants an AI receptionist

They want the phone answered when everyone's up a ladder. That's a different thing, and it's a much smaller thing to build.

Lead Source New FINAL 2

We don't know who created it. 14,806 contacts have a value in it. Nobody is prepared to delete it.

What happens to the quotes nobody says no to?

Won and lost are easy. The interesting pile is the one in the middle: quotes that were never answered, never chased and never closed.

We built this because we weren't sure it was a good idea

Six minutes of Danny building an enquiry handler that argues with itself, and talking through the bits that didn't work.

The inbox that sorts itself

An agent that reads our shared inbox, works out what each message actually wants, and drafts the reply. We still press send. For now.

In praise of software that just sits there

A piece arguing that the best business tools are the ones nobody talks about, because talking about them means something has gone wrong.

Found at boringtechnology.club

Two systems that refused to speak

A working demo of the bridge we build when the quoting system and the CRM have no intention of ever getting along.

CRM health check

Twenty questions, one honest score, and a list of the things quietly costing you money. No sales call at the end of it.

The spreadsheet nobody owns

Every business has one. It runs something important. Nobody wrote it. Everybody's a bit scared of it.

One number

A single screen for a small business. Not forty charts. One number, and why it moved.

Automation should fail loudly

The dangerous automations aren't the ones that break. They're the ones that break politely and say nothing.